Return & Refund Policy

At JD Wholesale, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for returning products and requesting refunds.

For assistance, please contact us at help@jdwholesale.in.

1. Eligibility for Returns

1.1 Products can be returned within 7 days of delivery.
1.2 To be eligible for a return, the item must:

Be unused, unworn, and in its original packaging.
Include all original tags, labels, and accessories.
1.3 Items such as personalized, customized, or clearance sale products are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

2.1 To start a return, contact us at help@jdwholesale.in with the following details:

Order number
Product name(s)
Reason for the return
Photos of the product (if damaged or defective)
2.2 Once your return request is approved, we will provide instructions on how and where to send the returned item.

3. Return Shipping

3.1 Customers are responsible for the cost of return shipping unless the product is damaged, defective, or incorrect.
3.2 We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refunds

4.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4.2 Approved refunds will be processed within 7-10 business days and issued to the original payment method.
4.3 Shipping charges (if applicable) are non-refundable, except in cases of damaged, defective, or incorrect items.

5. Exchanges

5.1 We offer exchanges for defective or incorrect items. To request an exchange, follow the return process outlined above.
5.2 If the requested exchange item is out of stock, you can choose to receive a refund or select a different product of equal value.

6. Non-Returnable Items

The following items are non-returnable unless they arrive damaged or defective:

Customized or personalized products
Products purchased during clearance sales or special promotions

7. Damaged or Defective Products

7.1 If your order arrives damaged or defective, please notify us within 48 hours of delivery at help@jdwholesale.in with photos of the issue.
7.2 We will assess the situation and provide a replacement, refund, or exchange at no additional cost.

8. Late or Missing Refunds

8.1 If you haven’t received a refund within the stated timeframe, please check with your bank or credit card provider, as processing times may vary.
8.2 If you still have not received your refund, contact us at help@jdwholesale.in for assistance.

9. Policy Updates

JD Wholesale reserves the right to update or modify this Return & Refund Policy at any time. Changes will be reflected on this page, and the “Effective Date” will be updated accordingly.

Thank you for shopping with JD Wholesale! If you have any questions about returns or refunds, please contact us at help@jdwholesale.in.

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